{"id":2455,"date":"2018-04-10T09:52:26","date_gmt":"2018-04-10T17:52:26","guid":{"rendered":"http:\/\/trainingpips.com\/?page_id=2455"},"modified":"2018-04-10T13:33:36","modified_gmt":"2018-04-10T21:33:36","slug":"ps-103-sbp-3-0-communications","status":"publish","type":"page","link":"https:\/\/app.trainingpips.com\/index.php\/ps-103-a-course-outline\/ps-103-sbp-3-0-communications\/","title":{"rendered":"PS 103 &#8211; SBP 3.0 &#8211; Communications"},"content":{"rendered":"<table border=\"0\" cellspacing=\"1\" cellpadding=\"3\">\n<tbody>\n<tr>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.0<\/strong><\/td>\n<td style=\"text-align: left;\" colspan=\"2\"><strong>Communications<\/strong><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.1<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT2119523918\">Every reasonable effort is made to keep clients informed as to the status of their service assignment.<\/span><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.2<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT4475440603\">When ever possible communications are made in writing, e.g., e-mail, fax, mailing, etc.<\/span><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.3<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT7822613869\">Clients are provided access to, and encouraged to use, online information relating to their service assignments.<\/span><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.4<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT7327946897\">Clients are entitled to know any and all facts relating to an assignment whether or not those facts are advantageous or detrimental to the interests of the client.<\/span><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.5<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT9406866558\">Telephone calls, e-mails, and all other forms of communication are returned promptly.<\/span><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\"><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><strong>3.6<\/strong><\/td>\n<td style=\"text-align: left;\" valign=\"top\"><span id=\"_spanQT6544335087\">All communications relating to an assignment are documented and become part of the permanent record.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>3.0 Communications 3.1 Every reasonable effort is made to keep clients informed as to the status of their service assignment. 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